I retired in Dec '24 and started the process of what I thought would be a straightforward process in signing up for Part B coverage and then Medicare Advantage plan for myself and my wife. Although my wife had Part A coverage for several years, she was covered under my group insurance from employer. My application was processed and completed in a few weeks but wife was delayed and could not find out why from Medicare after many hours of being on hold with them. Finally found out they needed some additional verification and submitted. Then had to wait weeks to get approved. The reason for long winded story was through this entire process, Abe Finfrock provided amazing support and customer service. While we were waiting for approval, he would daily check the status of wife's application status and committed to me as soon as saw the approval he would get her Advantage application processed as quickly as possible. During the approx 8 weeks it took to get my wife approved, Abe would send me regular emails assuring me he was continuing to monitor. On 2/20 he checked and saw the approval had gone through (even before I could see update on Medicare web site) and called me immediately and we finished the application for signing up my wife for Advantage plan. I just want to commend Abe for going above and beyond my expectations and delivering excellent customer service. He committed to making sure he would not stop until my wife and I were taken care of and he followed through on that commitment. My thanks to Abe for his excellent service and he is a real asset for Chapter. Abe and Chapter are highly recommended.

I really appreciated speaking with Shannon from Charter! She answered all my questions and was so kind. I was appreciative of her style of making sure I understood all of what we discussed. Thank you Charter and Shannon and Dr. Ed for helping me today.

Chapter helped me find and change a plan within Cigna to drastically reduce my prescriptions and make my insulin affordable again However, Cigna could not get the plan correct and simply was refusing to help me Justin borrow with chapter got on the phone with me contacted not only the drug provider to get further information but stayed on the phone with me for over an hour contacting Cigna and making them not just open yet another ticket but to contact directly and override group and corrected the issue on the spot I was fighting this for three weeks. It took him one day. I cannot say enough about chapter and how much they have helped me. I will be recommending them to everyone. I speak to.

Toni was very pleasant to work with and she had my best interest at heart with her sweet personality. She’s very professional and knows about a multitude of insurances and found the best one for my personal needs. I would highly recommend her to my family and friends!