Customer Review – Chapter Medicare / Agent: Jilly Silvers I want to express my sincere appreciation for the outstanding service provided by Jilly Silvers at Chapter Medicare. Jilly is truly a super agent. Before working with her, I had no idea how detailed and time-consuming the Medicare application process could be. Jilly made the entire experience smooth and understandable. She found a new plan for me that is saving me $53 per month by switching from Blue Shield Medicare Blue to Mutual of Omaha. The reason for the switch is simple: after several attempts to reach Blue Shield Medicare Blue through their official member account page—both to address recent rate increases and to inquire about prescription drug coverage—I never received a single response. Over the past three years, my premiums went from under $500 every three months to now over $800, without any communication or support. I first learned about Chapter through Ron Yates on YouTube. When my latest Blue Shield statement arrived, I was shocked at the cost and decided to visit Chapter’s website. Within minutes of completing the online form, I received a call from Jilly. It’s important to note that no one ever explained Medicare prescription drug coverage to me when I initially signed up with Blue Shield—so I’ve never had it. Jilly clearly and patiently explained everything to me, and thanks to her, I will finally have prescription drug coverage starting in October 2025. I am incredibly grateful for Jilly Silvers’ knowledgeable guidance, enthusiasm, and patience. She made a stressful and confusing process feel easy and manageable. I highly recommend her and Chapter Medicare to anyone navigating Medicare options. I highly recommend Jilly Silvers and Chapter. Thank You, Lyle Rogalla South Dakota

I am new to Medicare but had been procrastinating for months about what to do beyond Medicare parts A and B. I could not make heads or tails of what additional options were available and appropriate for my situation. I called Chapter and was connect to Tyler Eby, a Chapter Advisor. Tyler clearly and concisely explained each option and answered every question I had. He was professional and personable. By the end of the call, I had chosen appropriate additional coverage, for a very nominal dollar amount. Such a relief to have this off my "to-do" list and feel confident about my coverage. Thank you! Shout out to Rachel who assisted with the process. Highly recommend Chapter and Tyler!!!

Great adviser had great communication with me and helped me make good decisions on my health coverage will be working with him in the future for more advice. He's very informative and listens to my needs and very friendly Great all around guy.

I am a new client with Chapter. There are so many things to think about as you approach and come to the realization that you are officially old! (At least on paper) I called and chatted with several different companies before selecting what would best benefit me in retirement. I heard about Chapter, I liked the Dave Ramsey endorsement and so I gave them a call. A fellow by the name Josh Pedersen took my call. I knew within a few minutes it was going to be someone I could easily work with, someone who was detail oriented and listened to my questions and responded without trying to sell me anything. We came up with a great game plan. I feel fortunate to have heard about Chapter. This is a very confusing and trying time in your life. He gave me confidence and assurance that I was on the right path. I highly recommend Chapter and Josh.