Venus was very helpful!!!! She answered all my questions I had for her and/or told me who to contact if she wasn't the one to be able to answer it!!! I actually called yesterday to the company, Chapter, got a recording and Venus called me back first thing this morning!!! She was wonderful! Thank you for employing this your of person!!

Met with Noreen today for a long and very helpful phone call as I was struggling to gain access to my Aetna policy. She was very knowledgeable and knew the ins and outs of my Aetna health plan. She worked tirelessly to get my account accessible from my home computer an event I have been working with Aetna to do with not much success. She fine-tuned my knowledge so that I could learn what was available and how to gain access. I have spent a number of stressful hours trying to figure it out and as last straw I called Chapter which I should have done earlier. My bad. As a side bar note when Regence and MultiCare had a falling out I contacted Chapter per a suggestion from MultiCare and with the help of Venus switched to Aetna which I am very thankful for her assistance.

Sydney is amazing and so is Chapter! We were really concerned with my father's ability to continue to afford his treatments. Sydney met with us, empathized and immediately identified an incredible solution. We are so happy with the way she worked with us and treated us.

Helped my 81 year old mother which was a great resource for me as well