Uber for Seniors. Plus, Other Ride-Hailing Options

Transportation options have evolved. The rise of rideshare services, like Uber, have made it easier for people who don't drive to get around. Whether you're running errands, heading to medical appointments, or visiting friends, Uber offers several features and services that can make your ride experience more convenient and comfortable.

In this article, we'll explore Uber's ride options, accessibility features, and ways to save money on your trips.

What is Uber?

Uber is a platform-based transportation company that connects passengers with drivers via a smartphone app for on-demand, reliable transportation. The app allows you to request rides, food deliveries, courier services, and more. 

Uber offers different transportation options, including:

• UberX (standard)

• UberGreen (eco-friendly)

• UberXL (larger vehicles)

• UberComfort (more spacious rides)

• UberReserve (scheduled rides)

• UberLux (luxury rides) 

• UberASSIST (for extra assistance)

You can also choose UberPool to share a ride with others going in the same direction, which can be a cost-effective option.

For older adults, Uber offers flexibility and independence that you may not get with traditional taxi services. However, if you’re not accustomed to using smartphone apps, that can pose a barrier when requesting a ride.

Is Uber safe for seniors?

Uber's security and safety features enable you to share your trip details with loved ones, who can track the ride in real-time and receive notifications when you've arrived at your destination. It also lets you view the driver’s name, car model, and license plate number before getting in the vehicle.

Uber drivers undergo background checks, including a review of their criminal history and motor vehicle record. These checks ensure there are no serious violations such as impaired driving or violent offenses.

However, like when riding in a taxi or any public transport, it's always important to stay aware and be cautious during your ride. Be sure to confirm the driver’s information, and trust your instincts.

Do seniors get a discount on Uber rides?

Generally, seniors do not get a discount on uber rides. However, there are some savings opportunities or partnerships with local organizations, depending on where you live.

In certain areas, Uber partners with healthcare providers, senior centers, or community organizations to offer reduced fares or even free rides to medical appointments.

Keep an eye out for promotions as well. Uber sometimes offers limited-time discounts through its email newsletter or on social media.

One of Uber’s helpful features is that it shows the fare before you book your ride, so you can decide whether to wait for a better price (if there’s surge pricing). You can also schedule a ride and lock in the rate ahead of time  using UberReserve.

What is Uber Caregiver?

Uber Caregiver is a new service offered by Uber to help older adults or people with disabilities who need additional assistance. With Uber Caregiver, a family member, friend, or professional caregiver can use the recipient’s health insurance benefits* to arrange and pay for eligible rides.

These rides can include trips to doctor’s appointments, grocery runs, or picking up medical supplies. Caregivers can also track rides and communicate with both the driver and the rider via a three-way chat feature.

*Those enrolled for notifications will receive a notice when an insurance provider (Medicare, Medicaid, or other) is added as an Uber Caregiver partner. 

What features does Uber offer for seniors who need assistance?

Uber has several features to help older adults who need additional assistance, making the ride-hailing experience more comfortable, safe, and accessible.

UberASSIST: UberASSIST is a specialized service for riders who need extra help getting in and out of the car, whether due to the use of mobility devices or simply needing assistance with bags or personal items. (This service is available in select cities.)

In-app communication with drivers: Riders can easily contact their driver through the app via text or call. Riders can reach out to the driver to clarify any uncertainties, including pick-up and drop-off locations before the ride.

Scheduled rides: Users can schedule rides in advance through the app, making it easier to plan transportation for medical appointments, social events, or errands, eliminating the uncertainty of last-minute booking.

5 Uber tips for seniors

To make your experience with Uber easier and more enjoyable, here are some helpful tips.

1. Set up Uber with a trusted friend or family member

If you’re unfamiliar or uncomfortable using smartphones and apps, ask someone to help set up your account with you and show you the basics.

2. Discover which types of Uber rides are available in your city

Depending on your city, services like UberASSIST and UberWAV (wheelchair-accessible vehicles) may be available.

3. Check for promotions

Ask around in senior or community centers and subscribe to Uber’s email list to find out about senior discounts and promotions. 

4. Always verify the driver’s information

Before entering the car, double check the make, model, and license plate of the car, as well as the driver’s name.

5. Simplify payment

Store a debit card or credit card in the app for quick and easy payment. 

Can seniors use Uber without a smartphone?

The most common way to request transport is through the Uber app. However, if someone can’t or doesn’t want to use the smartphone app, they can still use Uber services.

A few other ways to call an Uber include:

• Via a family member or friend: If a friend or family member has the app, they can request a ride on your behalf.

• Call a ride: In some cities, Uber allows people to call by phone to request a ride, bypassing the need for a smartphone.

• Online: If the rider already has an account, they can go to the website, log into their account, and request a ride online.

What other senior transportation services are available for older adults?

While Uber is one of the most widely recognized ride-hailing services, there are other options, some of which are tailored specifically to older adults:

• GoGoGrandparent: As the name suggests, this ride-sharing service is designed specifically for older adults. Riders can request a ride by phone call (no smartphone required). The service then connects the rider with Uber and Lyft drivers, finding a ride for the adult without the hassle of a mobile app.

• SilverRide: SilverRide is another platform specifically for older adults in select cities, including Atlanta, Dallas, Los Angeles, Central Florida, and San Francisco. It’s ideal for seniors who require additional assistance or have other specific needs, as the drivers are trained to help with mobility needs, including entering and exiting the vehicle.

• Lyft: The Lyft app is very similar to Uber. Many riders check the prices on both apps before deciding which to book.

• Taxis: Of course, you can always go with a traditional taxi to get from point A to point B! Just call your local taxi company to get a car.

There are a lot of private transportation options available, making it easier than ever to get a car to take you to where you need to go. The costs of ridesharing apps can add up, and not all of these options will have a senior discount. You may consider public transportation to save money in some cases. Additionally, some Medicare Advantage plans may pay for rides to doctor appointments.