What You Need To Know About the Devoted Health OTC Benefit

Some Devoted Health Medicare Advantage plans provide enrollees with an over-the-counter (OTC) benefit. This OTC benefit gives you money that can be used to spend on over-the-counter items, like over-the-counter medicines, first aid supplies, and personal care products. 

In this guide, we’ll give a thorough overview of the Devoted Health OTC benefit, including how to use it and what you can use it to buy.

What is the Devoted OTC benefit?

The Devoted OTC benefit is an extra benefit provided by some Devoted Health Medicare Advantage plans. Not all Devoted Medicare Advantage plans provide an OTC benefit, and the OTC benefit amount will vary between plans. For example, the Devoted ESSENTIALS Orlando (HMO) plan provides enrollees with a $65 OTC credit every quarter. The Devoted CHOICE PPO plan provides enrollees with a $110 OTC credit every quarter.

Keep in mind that not all Devoted health plans offer the OTC benefit. You should also note that other insurance companies offer plans with OTC card benefits. Learn more about other insurance company OTC benefits using the links below.

Where and how to use your Devoted OTC benefit

You can use your Devoted OTC benefit online, in a store, or over the phone. We’ll go into each option in more detail below.

Using your OTC benefit online

You can use your OTC benefit online using the CVS portal or the Chapter OTC app. 

Using the CVS online portal

Get started by signing into the portal via this link. Browse and place your order. Once you place your order, you’ll receive an email with tracking information once the order has shipped. Delivery is free and usually takes 5-7 days. 

Using the Chapter OTC app

The Chapter OTC app is the easiest way to claim your OTC benefits. Once you create an account, you can browse through the catalog, add things to your cart, and place an order. 

Using your OTC benefit in a store

You can visit any standalone CVS, Navarro, or Longs Drug store to use your OTC benefit. Note that CVS stores located inside another store are not eligible locations for claiming your OTC benefit. When checking out, tell the cashier that you have OTC Health Solutions, then show them your Devoted Health plan member ID. 

*Note that the prices in store may not match the prices you see in the OTC catalog, but you will always pay the catalog price.

Using your OTC benefit over the phone

To place an order over the phone, you’ll call OTC Health Solutions, Devoted Health’s OTC partner. You can reach OTC Health Solutions by calling 1-888-628-2770 (TTY 711) between 9am and 8pm local time. If you live in Hawaii, you can call between 7am and 5pm. 

Just like if you order online, delivery is free and usually takes 5-7 days (up to 21 days if you live in Hawaii). The agent you place your order with can provide you with tracking information upon request. 

What can you purchase with the Devoted OTC card?

The Devoted OTC catalog will provide you with the best information about what you can buy using your benefit. If you view the catalog, you’ll see things like:

• Allergy medicine

• Cold and flu remedies

• Personal care products, like facial cleansers and deodorant

• Digestive aids

• Knee, ankle and wrist braces

• Eye and ear care products

• First aid supplies

• Hair care products

• Lotions and itch relief ointments

• Oral hygiene products

• Over-the-counter pain relievers

• Vitamins

This is not a conclusive list. Get more detailed information by viewing the Devoted OTC catalog.

How to make the most of your Devoted OTC benefit

Over-the-counter benefits are essentially a cash-like fund that you can use to save money on over-the-counter medicines and personal care items. The most important thing is to remember to use it! If there are items you need, you can use the benefit to save money. If you don’t find yourself needing anything, you can stock up on things like first aid supplies and personal care items, like deodorant, to make sure you use the benefit to save yourself money in the future. 

The easiest way to claim your OTC benefit is through the Chapter OTC app. You can find out how much your plan provides, easily order eligible items, and receive reminders before your benefit expires so it never goes to waste.