I absolutely love this company. The main reason is Rachela Purita, who is just wonderful. She was friendly, informative, kind, and patient. I was sort of intimated by all the different Medicare choices and plans but Rachela walked me through all the differences and took her time. I felt much better after we talked. She even gave me some time to read and review some info before pulling the trigger. She followed up both by phone and email. Mere words cannot express my sincerest gratitude for Rachela. Chapter needs more people like Rachela, as does our world. Thanks again so much Rachela :) :) :) :) Most Truly Yours, Kev

Customer Review – Chapter Medicare / Agent: Jilly Silvers I want to express my sincere appreciation for the outstanding service provided by Jilly Silvers at Chapter Medicare. Jilly is truly a super agent. Before working with her, I had no idea how detailed and time-consuming the Medicare application process could be. Jilly made the entire experience smooth and understandable. She found a new plan for me that is saving me $53 per month by switching from Blue Shield Medicare Blue to Mutual of Omaha. The reason for the switch is simple: after several attempts to reach Blue Shield Medicare Blue through their official member account page—both to address recent rate increases and to inquire about prescription drug coverage—I never received a single response. Over the past three years, my premiums went from under $500 every three months to now over $800, without any communication or support. I first learned about Chapter through Ron Yates on YouTube. When my latest Blue Shield statement arrived, I was shocked at the cost and decided to visit Chapter’s website. Within minutes of completing the online form, I received a call from Jilly. It’s important to note that no one ever explained Medicare prescription drug coverage to me when I initially signed up with Blue Shield—so I’ve never had it. Jilly clearly and patiently explained everything to me, and thanks to her, I will finally have prescription drug coverage starting in October 2025. I am incredibly grateful for Jilly Silvers’ knowledgeable guidance, enthusiasm, and patience. She made a stressful and confusing process feel easy and manageable. I highly recommend her and Chapter Medicare to anyone navigating Medicare options. I highly recommend Jilly Silvers and Chapter. Thank You, Lyle Rogalla South Dakota

I am new to Medicare but had been procrastinating for months about what to do beyond Medicare parts A and B. I could not make heads or tails of what additional options were available and appropriate for my situation. I called Chapter and was connect to Tyler Eby, a Chapter Advisor. Tyler clearly and concisely explained each option and answered every question I had. He was professional and personable. By the end of the call, I had chosen appropriate additional coverage, for a very nominal dollar amount. Such a relief to have this off my "to-do" list and feel confident about my coverage. Thank you! Shout out to Rachel who assisted with the process. Highly recommend Chapter and Tyler!!!

Great adviser had great communication with me and helped me make good decisions on my health coverage will be working with him in the future for more advice. He's very informative and listens to my needs and very friendly Great all around guy.